Terms & Conditions

These terms describe the End of Tenancy Cleaning satisfaction guarantee. Other booking, cancellation, payment and service terms should be confirmed with NAXOCLEAN before publication.

End of Tenancy Cleaning — 7-Day Re-Clean Guarantee

For End of Tenancy Cleaning bookings, NAXOCLEAN offers a 7-day period to report qualifying cleaning concerns and a free return visit to re-clean the affected areas within the agreed service scope.

How to claim

1. Notify NAXOCLEAN within 7 days of completion, providing details and, where available, photographs or check-out inspection notes.
2. The concern must relate to cleaning tasks included in the agreed booking scope.
3. Allow NAXOCLEAN reasonable access to inspect and perform a free return clean of the affected area.

Exclusions and limits

This guarantee does not cover pre-existing damage, permanent staining, normal wear and tear, issues outside the agreed cleaning scope, or soiling occurring after the original clean. It does not guarantee return of a tenancy deposit, which may be affected by matters unrelated to cleaning. Nothing in this policy limits your statutory consumer rights.

Contact

For guarantee enquiries, call or WhatsApp +44 7448 797980.